In today’s modern world the internet is most people’s go-to when looking to hire a service. You will find the internet saturated with carpet cleaning companies, however not all are reputable, trained, or honest. It is essential to be informed before making a decision on who to hire. Consider the following tips & avoid these 7 mistakes that consumers make before hiring a carpet cleaning company.
Choosing a carpet cleaner based on equipment alone.
Sure proper equipment is necessary to do a good job, however if the operator is not properly trained the best equipment in the world won’t do what it is supposed to do. The best way to know that the carpet cleaner have been properly trained is to make sure the cleaner has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Before you choose a carpet cleaner, ask to see written proof of the company’s and the technician’s IICRC certification.
Choosing a carpet cleaner based on low price.
Lowest price could mean a very costly mistake in three ways:
- Low price is the bait that gets you to call & schedule the appointment. Once in your home, you are pressured into a more expensive job.
- Lowest price can be for a ‘single-process’ Once explained, the customer is pressured to purchase the more expensive “dual/deluxe process ” (Illegal “bait-and-switch”).
- Lowest price probably means the carpet cleaner has minimal skills, will be using the cheapest chemicals and inferior equipment – you could actually be paying them to ruin your carpets or soft furnishings!
Choosing a carpet cleaner based on a single telephone call.
As with choosing any service provider it is always a good idea to check the credentials of the carpet cleaning company before you invite them into your home. How long have they been in business? Do they offer firm, written quotations prior to performing any services? Make sure to get references & read comments from current clients. These are all important considerations to avoid becoming the victim of high-pressure sales tactics when the technician steps into your home.
Choosing a carpet cleaner that doesn’t offer a money-back guarantee.
Inexperienced cleaners have all kinds of reasons why they would never offer a guarantee: “What if the carpet is 20 years old and has permanent stains? – I’ll lose my shirt.
Experienced cleaners know that consumers aren’t unreasonable, generally. They have a pretty good idea which of their stains are permanent and they don’t expect a 20-year-old carpet that 4 kids and 10 pets were raised on will look like brand new because it was cleaned. They also know that a company that doesn’t offer a 100% satisfaction guarantee is not very confident of their ability to delight their clients with good old fashioned skill and service. Ask him if he offers a written guarantee and make sure it is included on the written quotation.
Choosing a carpet cleaner who doesn’t use safe, natural cleaning products that are free of harsh chemicals.
Most carpet cleaners use a toxic chemicals, that according to the U.S. Center for Disease Control and Prevention (CDC) can cause damage to the liver, central nervous system, and kidneys.
Some of the harmful ingredients that may be found in carpet cleaners include:
- Lye (Sodium Hydroxide)
Besides being detrimental to the health of humans, these carpet cleaning chemicals can also be harmful to animals & the environment as well. When the toxins in the chemicals are exposed, they contaminate both air and water which harm the earth.
Choosing a carpet cleaner who isn’t certified by the Carpet and Rug Institute (CRI)
I shudder to think what some of these guys are doing to people’s carpets by going out there with no formal training and trying to operate a truckmount that puts out 3 gallons of 200-degree water per minute at 500 psi. Even worse, trying to get a carpet clean with a rug doctor or portable that doesn’t have any power. (I see the results every day.)
Though seeing your operator’s certification (not his boss’s) doesn’t guarantee he will do a good job, not seeing it can mean just about anything.
Choosing a carpet cleaner who doesn’t use a truck-mounted, hot water extraction system.
Truck-mount systems are the Rolls Royces of carpet cleaners. The world’s largest carpet manufacturer Shaw industries “recommends the hot water extraction system, to maintain their carpet/products warranties. This system of cleaning extracts dirt and bacteria from your carpet fibers unlike other methods. Compared with portable machines, truck-mount systems use hotter water, higher pressure and stronger suction. All the way around, you get a much better job.
Please give us a call at (973)343-7627 if there is any additional information, questions or concerns. We look forward to being your carpet cleaning company of choice.