In today’s modern world the internet is most people’s go-to when looking to hire a service. You will find the internet saturated with carpet cleaning companies, however not all are reputable, trained, or honest. It is essential to be informed before making a decision on who to hire. Consider the following tips & avoid these 7 mistakes that consumers make before hiring a carpet cleaning company.
Choosing a carpet cleaner based on equipment alone.
Sure proper equipment is necessary to do a good job, however if the operator is not properly trained the best equipment in the world won’t do what it is supposed to do. The best way to know that the carpet cleaner have been properly trained is to make sure the cleaner has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Before you choose a carpet cleaner, ask to see written proof of the company’s and the technician’s IICRC certification.
Choosing a carpet cleaner based on low price.
Lowest price could mean a very costly mistake in three ways:
- Low price is the bait that gets you to call & schedule the appointment. Once in your home, you are pressured into a more expensive job.
- Lowest price can be for a ‘single-process’ Once explained, the customer is pressured to purchase the more expensive “dual/deluxe process ” (Illegal “bait-and-switch”).
- Lowest price probably means the carpet cleaner has minimal skills, will be using the cheapest chemicals and inferior equipment – you could actually be paying them to ruin your carpets or soft furnishings!
Choosing a carpet cleaner based on a single telephone call.
As with choosing any service provider it is always a good idea to check the credentials of the carpet cleaning company before you invite them into your home. How long have they been in business? Do they offer firm, written quotations prior to performing any services? Make sure to get references & read comments from current clients. These are all important considerations to avoid becoming the victim of high-pressure sales tactics when the technician steps into your home.
Choosing a carpet cleaner that doesn’t offer a money-back guarantee.
Inexperienced cleaners have all kinds of reasons why they would never offer a guarantee: “What if the carpet is 20 years old and has permanent stains? – I’ll lose my shirt.
Experienced cleaners know that consumers aren’t unreasonable, generally. They have a pretty good idea which of their stains are permanent and they don’t expect a 20-year-old carpet that 4 kids and 10 pets were raised on will look like brand new because it was cleaned. They also know that a company that doesn’t offer a 100% satisfaction guarantee is not very confident of their ability to delight their clients with good old fashioned skill and service. Ask him if he offers a written guarantee and make sure it is included on the written quotation.
Choosing a carpet cleaner who doesn’t use safe, natural cleaning products that are free of harsh chemicals.
Most carpet cleaners use a toxic chemicals, that according to the U.S. Center for Disease Control and Prevention (CDC) can cause damage to the liver, central nervous system, and kidneys.
Some of the harmful ingredients that may be found in carpet cleaners include:
- Lye (Sodium Hydroxide)
Besides being detrimental to the health of humans, these carpet cleaning chemicals can also be harmful to animals & the environment as well. When the toxins in the chemicals are exposed, they contaminate both air and water which harm the earth.
Choosing a carpet cleaner who isn’t certified by the Carpet and Rug Institute (CRI)
I shudder to think what some of these guys are doing to people’s carpets by going out there with no formal training and trying to operate a truckmount that puts out 3 gallons of 200-degree water per minute at 500 psi. Even worse, trying to get a carpet clean with a rug doctor or portable that doesn’t have any power. (I see the results every day.)
Though seeing your operator’s certification (not his boss’s) doesn’t guarantee he will do a good job, not seeing it can mean just about anything.
Choosing a carpet cleaner who doesn’t use a truck-mounted, hot water extraction system.
Truck-mount systems are the Rolls Royces of carpet cleaners. The world’s largest carpet manufacturer Shaw industries “recommends the hot water extraction system, to maintain their carpet/products warranties. This system of cleaning extracts dirt and bacteria from your carpet fibers unlike other methods. Compared with portable machines, truck-mount systems use hotter water, higher pressure and stronger suction. All the way around, you get a much better job.
Please give us a call at (973)343-7627 if there is any additional information, questions or concerns. We look forward to being your carpet cleaning company of choice.
55 thoughts on “How to Choose the Right Carpet Cleaning Company: 7 Tips”
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I want to make sure that I get my carpet cleaned properly. It makes sense that I would want to get a professional to do that for me! I’ll be sure to avoid choosing one based entirely on price. That way I don’t have to worry about getting cheap work.
Thanks for pointing out that I should physically see a companies proof of certification. I was watching a scary movie the other night, and I spilled milk all over my carpet. I’ve been trying to clean it up, but it seems to have somehow stained the carpet. These tips will help me find a great cleaning company to repair my carpet, so thank you for sharing this.
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This information is welcomed to grow my knowledge on the subject! I want to know some easy and quick trick that make my carpet clean and fresh. So can you suggest me some good and effective technique to do that?
Thanks for the tips. I had a really bad experience with the last cleaner. Hopefully, this will help me to pick a more reliable one next time.
No problem 😉
I like the tip that you gave to choose a carpet cleaner who uses safe materials and products. My realtor has asked that I get my carpets professionally cleaned before we sell my apartment, so it will look great. I will be sure to look for a carpet cleaner who uses safe products, so I can be confident that I will not get sick from it.
Thank you for your post. A good-quality carpet takes a floor from workable to homely. It instantly transforms a space, softening the look of a room and absorbing noise to create a cosy environment. But choosing the best carpet for your home can be somewhat of a minefield, from pile types to colours – the options are seemingly endless.
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I like how you said that you shouldn’t choose a carpet cleaner solely based on low price, because that could mean they have minimal skills and end up ruining your carpet. I have 3 little kids, and they are constantly spilling stuff on our carpets and leaving stains, so I’ve been considering hiring a carpet cleaner. I will definitely keep your great tips in mind on how to find a good carpet cleaner in case I do decide to hire one.
I want to get my carpets cleaned before I put my house up for sale so thanks for sharing this. I like your point about choosing carpet cleaners that use safe cleaning chemicals. I’ll be sure to ask about this so I know it’ll be healthy for the new owners to be around.
When selecting a carpet cleaning service it’s always important to keep in mind that choosing a service that has reliable equipment as well as being affordable are a few of the steps that one should keep in mind. Making sure to interview the carpet cleaning service is another thing to keep in mind, especially when they’ve been offering the service for some years now. If I had the chance to select a carpet cleaning service I’d be careful and always make sure to check some of the criteria I know out so that I can be able to get a good carpet cleaning service.
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I like your suggestion to choose a carpet cleaner who uses a truck mounted system. My husband and I want to hire a professional carpet cleaner soon. Thanks for sharing some good features to look for.
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That’s a good idea to see if a potential company has a money back guarantee. That way if you aren’t happy about the service they give you, you would be able to get your money back. I feel like that would be a good incentive for them to do a good job and it would make me feel more secure with hiring someone.
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